Learn to deliver the fastest and most efficient customer service experience by maximizing your SLA with case auto-assignment, canned responses, omni-channel chat, integrated customer authentication, and brand-wide collaboration.

Academy Product Course

Sprinklr Care Agent Pro

As a Product Analyst at a leading consumer packaged goods company, I need to be able to create reports based on product feedback, determine what people like and dislike about my products, and be able to mitigate risk of new entrants in the market by tracking real time insights against competitors.&nbsp;Historically, I’ve had to do this all manually--using point solutions that give incomplete pictures of our product feedback compared to competitors, compiling spreadsheets by hand from my various teams, and sifting through thousands of reviews on native channels that provide no automation or AI models to help.&nbsp;With Sprinklr,&nbsp;<ul><li>I am able to aggregate hundreds of reviews with thousands of insights at the brand and SKU level, allowing me to reduce the cost of soliciting customer feedback.</li><li>With centralized product insights across review channels, I can discover new product ideas, be alerted to product crises, and benchmark against competitors, all while unifying disparate teams with easily distributed reports.</li></ul>

Learn the skills needed to play connected fluent phrases for Indian film songs or raga. Instead of playing just more, you will also know what the underlying mechanics are for fluency and connectedness.

Indian Guitar First steps

[Do not touch] Indian Guitar First steps

Sprinklr Modern Care Supervisor Pro

As a supervisor my main responsibility is to ensure that my team is staying productive and efficiently meeting all of our customer’s expectations in a timely manner.&nbsp;
 To monitor my team and report on their success&nbsp;<ul><li>I will use Sprinklr Modern Care Reporting to track my agents performance as it relates to operational time bound metrics to ensure we are operating as efficiently as possible.&nbsp;</li><li> I also use Sprinklr to track qualitative, experiential KPIs that are seen as critical to my senior leadership and the company’s bottom line.</li><li>I&nbsp;can regularly monitor productivity of my Agents and teams from within the Care Reporting Dashboard&nbsp;to ensure their caseload is distributed fairly and to ensure they are using their time wisely.&nbsp;</li><li>I can use this data to identify the need to implement tools to help agents become more productive.</li><li>I will also use Care Reporting dashboards so I can analyze customer feedback to improve quality of service.&nbsp;</li></ul>
Since I continually monitor dashboards focused on customer feedback, specifically their CSAT scores&nbsp;<ul><li>I can identify agents that may need additional support and provide specific feedback based on their case history.</li><li>I can also use these reports to identify trends and further develop best practices for agents based on positive feedback from customers at the case level.</li></ul>
Creating an audit cadence helps me ensure that all of our customers have a standardized experience regardless of the agents they interact with and overall improving the customer experience across our organization.<ul><li>Within Sprinklr I can also periodically audit my agents and guide them to improve their performance and celebrate the success of the high functioning agents.&nbsp;</li></ul>
Throughout this course you will learn about all of the tools which can help further strengthen your team and improve the customer experience.

Learn to supervise and enhance the omni-channel customer care experience, manage and audit Care Agent teams at scale, deploy surveys and create dynamic reports, and setup Sprinklr AI elements to automate responses and maximize CSAT.

Sprinklr Modern Care Agent Pro

Ankit 

James Bond

Sprinklr research Analyst Pro

Modern Research - Brand Research

Named course

Modern Research - Product Research

test course 9 may

Test Path 2022-05-09

Learn to leverage AI-powered insights to identify and understand audience affinities, benchmark against competitors, create and use lead generation topic searches, and identify then proactively mitigate crises using smart alerts.

Sprinklr Research Analyst Pro

Sprinklr Location Analyst Pro

As a Location Analyst at a leading restaurant chain, I need to be able to create reports based on customer feedback, determine what people like and dislike about my locations, and be able to gauge customer experience of competitor locations to inform your own strategy. Historically, I’ve had to do this all manually--using point solution products that give incomplete pictures of our location feedback compared to competitors, compiling spreadsheets by hand from my various teams, and sifting through thousands of reviews on native channels that provide no automation or AI models to help.&nbsp;
With Sprinklr,&nbsp;<ul><li>I am able to aggregate hundreds of reviews with thousands of insights at the location level which can be grouped by state, country or region, allowing me to reduce the cost of soliciting customer feedback.&nbsp;</li><li>With centralized location insights across review channels, I can better understand my customer experience by examining customer feedback and optimize customer experience across touchpoints.</li><li>I need to report on and analyze how our business locations perform based on feedback from our customers.</li><li>I need to report on and analyze how our locations perform at the individual location level, but also report on all locations in a single city and country based upon feedback from our customers.</li></ul>

Learn to add your business locations at scale, create dynamic categories for quick analysis within dynamic custom reports, identify pain points in the customer journey, and map your business location competitors.

Sprinklr CXM University

Certifications for Modern Care

Academy Product Course

Learn to deliver the fastest and most efficient customer service experience by maximizing your SLA with case auto-assignment, canned responses, omni-channel chat, integrated customer authentication, and brand-wide collaboration.

Sprinklr Care Agent Pro

Learn to deliver the fastest and most efficient customer service experience by maximizing your SLA with case auto-assignment, canned responses, omni-channel chat, integrated customer authentication, and brand-wide collaboration.

Sprinklr Modern Care Supervisor Pro

Learn to supervise and enhance the omni-channel customer care experience, manage and audit Care Agent teams at scale, deploy surveys and create dynamic reports, and setup Sprinklr AI elements to automate responses and maximize CSAT.

Sprinklr Modern Care Agent Pro

Learn to deliver the fastest and most efficient customer service experience by maximizing your SLA with case auto-assignment, canned responses, omni-channel chat, integrated customer authentication, and brand-wide collaboration.

Courses

Indian Guitar First steps

Learn the skills needed to play connected fluent phrases for Indian film songs or raga. Instead of playing just more, you will also know what the underlying mechanics are for fluency and connectedness.

Certifications for Modern Research

Sprinklr Research Analyst Pro

Learn to leverage AI-powered insights to identify and understand audience affinities, benchmark against competitors, create and use lead generation topic searches, and identify then proactively mitigate crises using smart alerts.

Sprinklr Location Analyst Pro

Learn to add your business locations at scale, create dynamic categories for quick analysis within dynamic custom reports, identify pain points in the customer journey, and map your business location competitors.